Our privacy policy
At The Social Club, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to join@thesocialclubuk.com.
Who are we?
We’re The Social Club, a company that supports female social media marketers in their careers. The Social Club is a company limited by guarantee (no. 14132287). The registered address is 164 Mount Pleasant Road Hastings.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services or if you register to receive ongoing updates from us.
What type of information is collected from you and how do we use it?
1. Technical data
What is it?
Technical data is information we collect on how you use our website/online sites, including your IP address, which pages you visit and for how long. This data includes cookies that are required for technical purposes.
How do we use it?
We process this data in order to:
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Optimise our websites
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Operate our websites without errors
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To inform our marketing strategy
2. Communication data
What is it?
Communication data includes anything you send us through our contact forms on our website, through email, perhaps a DM sent via our social media platforms or a text message.
How do we use it?
We use this communication data is as you would expect to communicate with you but also to:
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Provide you with information on our products/services that you have requested or that meet your requirements
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Seek your views or comments on the services we provide
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Notify you of changes to our products/services
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Process any entries you make to competitions we may run
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Support any potential legal action taken against our company
3. Marketing data
What is it?
Marketing data includes information you have shared with us about your preferences regarding our products and services.
How do we use it?
We process this data to ensure you get tailored information that best suits your needs, including:
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Sending you the most relevant content
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Better informing our marketing strategy based on customer needs
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Providing information through digital advertising
4. Customer data
What is it?
Customer data includes information we collect related to your purchasing of our products/services. This includes your name, email, credit card details, billing address and in some cases your phone number.
How do we use it?
The reason we process this data is to:
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Process payments successfully
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Ensure the supply of products/services such as enrolling you on our courses or membership successfully
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Keep records of your purchase for ongoing support, for example, providing accreditation information, dates of study.
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Keep records of your purchase for any potential legal claims against our company.
Our lawful grounds for processing the data outlined in 1-4 is our legitimate interests to provide products/services to our customers, to better meet our customers needs and to grow our business successfully.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.
5. Sensitive data
What is it?
Sensitive data includes information about your ethnicity. We do not capture data on your sexual orientation, religious beliefs or your health data or any information about previous criminal convictions.
How do we use it?
To monitor our social impact and ensure we meet our commitment to support a diverse customer base we may send you social impact evaluation surveys which capture your ethnicity. This will always be captured by explicit consent from you and you always have the option to deny the provision of this information and this data is always captured anonymously. We process this data to include in social impact reporting.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
When you are using our secure payment gateway, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may share your information with third parties that provide IT services for our website support.
Your legal rights to your data
We will never contact you for marketing purposes by email, phone or text message unless you have given your prior consent.
Data protection laws in the UK provide you with the right to request access to, the correction of, the erasure of and the objection to processing your data at any time.
Access to your data
You have the right to ask for a copy of the information The Social Club hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Correction of your data
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email us at join@thesocialclubuk.com
Erasure of your data
You have the right to request that we delete all data held on you. Please email us at join@thesocialclubuk.com should you wish this.
Objection to processing your data
If you no longer wish to receive marketing communications about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by emailing us at join@thesocialclubuk.com.
Data security
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
Like many other websites, The Social Club website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in July 2022.